Terms of Service

1. Acceptance of Terms

These Terms of Service ("Terms") govern your access to and use of Air Cargo Global's website, customer portal, mobile experiences, shopping-account services, shipping services, payment features, notifications, and support channels.

By creating an account, requesting a quote, using a shopping address, submitting cargo, paying an invoice, or otherwise using our services, you agree to these Terms. If you do not agree, you must not use our services.

2. Services

Air Cargo Global provides international shipping and logistics services, including customer shopping accounts, shipping addresses, package intake, package photos, consolidation, repacking, buy-for-me support, invoices, payment submission, shipment tracking, recipient management, customer support, and related notifications.

We offer many shipping routes and destination options. Routes, destinations, delivery options, warehouse arrangements, rates, schedules, availability, and service features may change, pause, or be withdrawn at any time without notice due to operational, airline, customs, regulatory, security, partner, or commercial requirements.

Any quote, calculator result, route information, delivery estimate, or service description is provided for guidance unless we expressly confirm it in writing for a specific shipment.

3. Accounts and Eligibility

You must be at least 18 years old to use our services. You agree to provide accurate, complete, and current information and to keep your contact, recipient, address, payment, and shipment details up to date.

• You are responsible for all activity under your account and for keeping login credentials confidential.
• We may verify your email address, phone number, identity, payment information, shipment details, or authority to use an account.
• We may refuse, suspend, restrict, or close an account where we reasonably believe information is inaccurate, activity is unsafe, payment is overdue, or the account is being misused.

4. Shopping Address and Buy-for-Me Services

If we provide a shopping address or buy-for-me service, you must use it only for lawful purchases that comply with these Terms, merchant rules, carrier rules, customs rules, and destination laws. You are responsible for ensuring merchant orders contain the correct name, customer number, address details, and any other instructions we provide.

We may refuse, return, dispose of, hold, inspect, photograph, consolidate, repackage, or request additional information for parcels that are unidentified, unpaid, unsafe, prohibited, restricted, abandoned, incorrectly addressed, or unsuitable for shipment.

5. Shipment Information and Customer Responsibilities

You are responsible for providing accurate package contents, values, quantities, recipient details, delivery instructions, and documents. You must not misdescribe, undervalue, conceal, or omit information about cargo.

• Packages must be suitable for handling and air transport.
• Fragile, valuable, temperature-sensitive, liquid, electronic, battery-powered, or regulated items may require additional handling, review, documentation, fees, or refusal.
• You authorize us and our partners to inspect, open, photograph, weigh, measure, repack, consolidate, and document packages as needed for service delivery, safety, customs, fraud prevention, and compliance.
• We may correct obvious clerical errors, but we are not responsible for losses caused by inaccurate information supplied by you, a merchant, sender, or recipient.

6. Prohibited and Restricted Items

You must not submit any item that is illegal, unsafe, restricted, inadequately declared, or prohibited by Air Cargo Global, our partners, airlines, couriers, customs authorities, origin laws, or destination laws. Prohibited and restricted items may include:

• Illegal drugs, controlled substances, or drug paraphernalia
• Weapons, firearms, ammunition, explosives, or tactical items
• Hazardous, flammable, corrosive, radioactive, or toxic goods
• Counterfeit goods, currency, stolen goods, or infringing items
• Live animals, human remains, or biological materials
• Perishable, temperature-sensitive, liquid, battery, electronic, medical, cosmetic, food, or plant products unless accepted by us and all relevant authorities
• Any item that is prohibited or restricted by carrier, customs, aviation-security, import, export, sanctions, or destination rules

We may refuse, delay, hold, return, destroy, dispose of, or report prohibited or restricted items. You are responsible for any resulting costs, penalties, storage charges, losses, claims, or legal consequences.

7. Pricing, Invoices, and Payment

Rates and charges may be based on actual weight, volumetric weight, dimensions, route, service type, destination, packaging, consolidation, storage, handling, duties, taxes, fuel or airline costs, currency conversion, payment method, or other operational factors.

• Quotes and calculator estimates are not final invoices and may change after inspection, weighing, measuring, route changes, or updated charges.
• Payment must be made in the amount, currency, method, and time stated on the invoice or payment instructions.
• You must provide accurate payment references, confirmation codes, receipt links, and supporting information when submitting payment for verification.
• We may hold shipment, delivery, release, support actions, or account privileges while invoices, duties, taxes, storage, penalties, or other charges are unpaid.
• Discounts, referral rewards, promotions, and credits are subject to eligibility rules, expiry dates, service limits, route or invoice restrictions, and withdrawal without notice.

8. Customs, Duties, Taxes, and Compliance

You and the recipient are responsible for customs declarations, duties, taxes, import fees, permits, product approvals, and any other government charges or requirements unless we expressly agree otherwise in writing.

We may submit shipment information, invoices, recipient details, package descriptions, values, photos, and supporting documents to customs authorities, partners, or regulators. Customs decisions, inspections, valuations, duty assessments, seizures, penalties, and delays are outside our control.

9. Delivery, Collection, Storage, and Abandoned Cargo

Transit times, availability, and delivery or collection dates are estimates only. Delays may occur due to customs, weather, security checks, airline schedules, route changes, payment verification, incomplete information, recipient availability, public holidays, partner operations, or events outside our reasonable control.

We may apply storage, redelivery, re-routing, return, disposal, or administrative fees for cargo that is unpaid, unclaimed, undeliverable, rejected, incorrectly addressed, or abandoned. If cargo remains unclaimed after reasonable notice, we may dispose of it, sell it to recover charges, or take other lawful action.

10. Claims, Liability, and Insurance

You must inspect cargo promptly on delivery or collection and notify us as soon as possible of loss, visible damage, missing items, or delivery issues. We may require photos, packaging, receipts, invoice records, declared values, and other evidence before reviewing a claim.

• Our liability is limited to the maximum extent permitted by law and any applicable carrier, aviation, courier, warehouse, or international transport rules.
• We are not liable for indirect, incidental, special, consequential, punitive, or loss-of-profit damages.
• We are not responsible for losses caused by prohibited items, poor packaging, inaccurate declarations, customs action, merchant errors, recipient refusal, unpaid charges, or events outside our reasonable control.
• Additional insurance or declared-value coverage may be available only where expressly offered and paid for before shipment.

11. Communications and Notifications

You agree that we may contact you by email, SMS, phone, in-app message, push notification, support message, or other available contact methods about account security, shipment updates, invoices, payment verification, support, service changes, marketing preferences, and lawful promotional communications.

You can manage certain notification and marketing preferences in your account or through unsubscribe links. Service, security, payment, and shipment communications may still be sent where necessary.

12. Acceptable Use

You must not misuse our services, including by:

• Submitting false, misleading, incomplete, or fraudulent data
• Using our services for illegal, restricted, or harmful goods
• Attempting to bypass payment, verification, customs, or safety checks
• Interfering with our website, app, systems, security, or staff operations
• Harassing staff, partners, couriers, or other users
• Infringing intellectual property or privacy rights

13. Intellectual Property

Our website, app, customer portal, designs, logos, trademarks, text, images, software, databases, and service content are owned by Air Cargo Global or our licensors and are protected by intellectual property laws. You may use them only as needed to access our services and may not copy, modify, distribute, scrape, reverse engineer, or exploit them without written permission.

14. Suspension and Termination

We may suspend, restrict, or terminate access to services, accounts, shipments, or support where we reasonably believe you have violated these Terms, failed to pay, submitted prohibited goods, provided inaccurate information, created operational or legal risk, abused staff or partners, or used the services in a harmful or unlawful way.

15. Changes to Services and Terms

We may update, suspend, replace, or discontinue services, features, routes, destinations, rates, payment methods, support channels, and these Terms at any time. Changes will be posted on this page with an updated date. Your continued use of our services after changes are posted means you accept the updated Terms.

16. Governing Law

These Terms are governed by the laws of England and Wales, unless mandatory local consumer laws provide otherwise. The courts of England and Wales will have jurisdiction over disputes arising from these Terms or our services, subject to any mandatory rights you may have under applicable law.

17. Contact Us

If you have any questions about these Terms, please contact Air Cargo Global through our support page or email info@aircargoglobal.co.