Privacy Policy

1. Introduction

Air Cargo Global ("we," "us," or "our") provides shipping, logistics, shopping-account, payment, notification, and customer support services through our website, customer portal, mobile experiences, and related communications.

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you create an account, request a quote, use a shopping address, submit shipment or payment details, communicate with support, receive notifications, or interact with our marketing and advertising.

2. Information We Collect

2.1 Information You Provide

We collect information you provide directly to us, including:

• Account information: Name, email address, phone number, password, customer number, country, preferred destination, referral code, and account preferences
• Shipping and recipient information: Sender, recipient, collection, delivery, address-book, warehouse, shipment, package, invoice, delivery instruction, and customs information
• Package and order information: Parcel contents, declared values, shopping requests, merchant order details, package photos, labels, notes, consolidation requests, and support messages about your cargo
• Payment information: Invoice details, payment method selected, payment references, confirmation codes, payment receipts, verification status, discounts, and related billing records
• Identity and verification information: Phone verification details, account security checks, and, where required for customs, fraud prevention, or compliance, identity-document information
• Communications: Support tickets, internal messages, feedback, review prompts, notification preferences, marketing preferences, and unsubscribe requests

2.2 Information Collected Automatically

When you use our services, we may automatically collect:

• Technical data: IP address, browser type, device type, operating system, app version, identifiers, crash or diagnostic data, and security logs
• Usage data: Pages or screens viewed, links and buttons used, dates and times of activity, feature usage, and referral sources
• Approximate location: General location inferred from IP address or account information
• Cookies and similar technologies: Cookies, pixels, local storage, SDKs, and similar tools used for security, preferences, analytics, advertising, and service improvement
• Notification data: Device push tokens, platform, permission status, delivery status, and notification preferences

3. How We Use Your Information

We use personal information to:

• Create and manage your Air Cargo Global account, customer number, shopping address, recipients, and profile settings
• Provide quotes, accept cargo, manage packages, prepare invoices, track shipments, verify payments, and coordinate delivery or collection
• Process shopping, buy-for-me, consolidation, repacking, warehouse, and support requests
• Send service messages such as account verification, shipment status updates, invoices, payment reminders, support replies, security notices, and transactional emails
• Send marketing communications, offers, campaign messages, referral updates, and promotions where permitted by law or with your consent
• Personalize, measure, and improve our website, app, services, advertising, customer support, route planning, pricing tools, and operational workflows
• Prevent fraud, abuse, unauthorized access, payment misuse, prohibited-item shipments, and other harmful activity
• Meet legal, tax, accounting, customs, aviation-security, consumer-protection, and regulatory obligations

4. Legal Bases for Processing

Where UK GDPR, GDPR, or similar laws apply, we rely on one or more lawful bases depending on the activity:

• Contract: To provide requested account, shipping, payment, invoice, support, and delivery services
• Legal obligation: To comply with customs, security, tax, accounting, fraud-prevention, and regulatory duties
• Legitimate interests: To secure our services, improve operations, prevent fraud, keep business records, communicate about active services, and understand service performance
• Consent: For certain marketing, cookies, personalized advertising, push notifications, and optional communications where consent is required

5. Marketing, Advertising, and Analytics

We may use email marketing tools, analytics services, advertising platforms, and business tools such as Google and Meta technologies to measure performance, understand how people interact with our services, and show relevant promotions. This may involve cookies, pixels, conversion events, hashed contact details, aggregated data, or other identifiers, subject to applicable law and platform rules.

Google tags may load before you make a cookie choice with optional analytics and advertising storage denied. In that state, Google may receive limited cookieless consent and measurement signals for basic measurement and modelling. Full measurement, optional storage, ad user data, and ad personalisation remain controlled by your choices.

You can opt out of marketing emails by using unsubscribe links or account settings, and you can manage ad personalization through Google, Meta, browser, and device settings. Opting out of marketing does not stop transactional or service messages needed to provide your account, shipment, invoice, payment, or support services.

6. Information Sharing and Disclosure

We do not sell your personal information. We may share personal information only where needed with:

• Shipping and logistics partners: Warehouses, airlines, couriers, customs brokers, local delivery partners, and route or destination partners involved in handling cargo
• Payment and banking providers: Payment processors, banks, mobile-money providers, and verification partners needed to process or reconcile payments
• Technology providers: Hosting, database, authentication, email, SMS, phone verification, push notification, file storage, analytics, monitoring, and customer support providers
• Advertising and measurement partners: Where permitted, platforms that help us measure campaigns, prevent duplicate ads, understand conversions, or reach relevant audiences
• Authorities and regulators: Customs, border, tax, law-enforcement, aviation-security, courts, or government agencies where required or lawful
• Business transfers: Parties involved in a merger, acquisition, financing, restructuring, or sale of all or part of our business

Our service providers are expected to protect personal information and use it only for the services they provide to us or as otherwise allowed by law.

7. Cookies and Tracking Technologies

We use cookies and similar technologies for:

• Essential purposes: Authentication, session security, fraud prevention, load balancing, and core site functions
• Preferences: Remembering settings such as display choices and account preferences
• Analytics: Measuring traffic, feature usage, conversions, and service performance
• Marketing: Delivering, limiting, and measuring advertising on Google, Meta, and other platforms where permitted

You can manage cookies through your browser or device settings. Some cookies are necessary for security and account functions, so disabling them may affect your ability to use parts of the service.

8. Data Security

We use technical and organizational measures designed to protect personal information, including encryption in transit, access controls, role-based permissions, audit logs, secure hosting, monitoring, and procedures for responding to suspected incidents.

No website, app, database, or transmission method is completely secure. You are responsible for keeping your account credentials confidential and telling us promptly if you believe your account has been compromised.

9. Data Retention

We retain personal information for as long as reasonably needed to provide our services, manage your account, complete shipments, verify payments, maintain business records, resolve disputes, enforce agreements, prevent fraud, and meet legal, tax, accounting, customs, and regulatory requirements.

Some shipping, invoice, payment, audit, customs, and accounting records may be retained for several years where required or appropriate. Marketing contact data is retained until you unsubscribe, your account is deleted, or retention is no longer needed, subject to suppression records required to respect your opt-out.

10. International Data Transfers

Because Air Cargo Global provides international logistics services, your information may be processed in the United Kingdom, countries where our service providers operate, and countries connected to a shipment, payment, support request, or delivery. Where required, we use appropriate safeguards such as contractual protections, adequacy mechanisms, or other lawful transfer tools.

11. Your Rights and Choices

Depending on your location and applicable law, you may have rights to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Request deletion of personal information, subject to legal, operational, fraud-prevention, accounting, and customs retention obligations
• Object to or restrict certain processing
• Request portability of certain information
• Withdraw consent where processing is based on consent
• Opt out of marketing communications and ad personalization
• Complain to your local data-protection authority

To exercise your rights, contact us at privacy@aircargoglobal.co or through our support page. We may need to verify your identity before completing a request.

12. Children's Privacy

Our services are not intended for children under 18. We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us so we can take appropriate action.

13. Third-Party Links and Services

Our services may link to third-party websites, payment providers, merchants, app stores, advertising platforms, review platforms, or social media services. Their privacy practices are governed by their own policies, and we are not responsible for those practices.

14. Changes to This Policy

We may update this Privacy Policy to reflect changes to our services, technology, partners, advertising tools, laws, or operating practices. Updates will be posted on this page with a revised date. Where required, we will provide additional notice, such as by email, account message, or website notice.

15. Contact Us

For privacy questions, rights requests, or data-protection concerns, contact:

Air Cargo Global
Attn: Privacy Officer
Email: privacy@aircargoglobal.co

You can also contact us through our support page.